Return Policy

Return Period

We want you to be completely satisfied with your custom-made curtains and textile decor. If you are not happy with your purchase, you may return eligible items within 14 days of delivery, provided they meet our return conditions.

The 14-day return period begins from the date you receive your order. To initiate a return, please contact us within this timeframe to discuss your concerns and arrange the return process.

Return Conditions

To be eligible for return, items must be in their original condition, unused, uninstalled, and in their original packaging. All components, accessories, and documentation that came with the product must be included.

Items that have been installed, altered, damaged, or show signs of wear cannot be returned. Custom-made products that were manufactured to your specific measurements may have limited return eligibility, as they are tailored to your requirements.

If you received a defective or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.

Return Shipping Costs

If you are returning an item due to our error, such as a manufacturing defect or incorrect product, we will cover all return shipping costs. We will provide you with a prepaid return label or arrange collection.

If you are returning an item for reasons other than our error, you are responsible for the return shipping costs. We recommend using a tracked shipping service to ensure the safe return of your items.

Original shipping costs are non-refundable unless the return is due to our error. Refunds will be processed for the product cost only, excluding original shipping fees.

Refund Process

Once we receive your returned item and verify that it meets our return conditions, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's processing times. We will notify you via email once the refund has been processed.

Service Cancellation

If you need to cancel a scheduled service appointment, please contact us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee.

If you cancel a service before it has been performed, any deposits or payments made will be refunded in accordance with our cancellation policy and Australian consumer protection laws.

Warranty and Guarantee

We stand behind the quality of our workmanship and materials. All installations come with a warranty covering defects in workmanship for a period of 12 months from the date of installation.

If you experience any issues with your installation that are covered by our warranty, please contact us immediately. We will arrange for inspection and, if necessary, repair or replacement at no additional cost to you.

Australian Consumer Rights

Our return policy is in addition to your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights cannot be excluded or limited by our return policy.

Contact Us

If you have questions about our return policy or need to initiate a return, please contact us:

Aromastudioel
Churchill St
Kew VIC 3101
Australia
Phone: +61 473 533 759
contact@aromastudioel.world